I am trying to use Safari but my iphone displays “Iphone not connecting to Internet“. No matter what you do, you cannot browse the web. In this article, we will show you how to diagnose and fix the problem when your iPhone is not connected to the internet!
Does your iPhone display ‘Not connected to the internet’?
Even if your iPhone shows that it is connected to Wi-Fi, it may still show ‘No internet connection’ under the network name. If you are experiencing this issue with your iPhone, you can skip the troubleshooting mobile data issues section of this article as the steps are not relevant.
A common cause of this notification is that the iPhone is too far away from the Wi-Fi router to establish a strong connection; try moving the iPhone closer to the Wi-Fi router and see if the message disappears.
If this does not solve the problem, be sure to restart your iPhone and follow the steps detailed below in ‘Wi-Fi troubleshooting‘.
Iphone not connecting to Internet: first solution is to Restart the iPhone
The first thing to try when your iPhone can’t connect to the internet is a simple restart: turn off your iPhone and then turn it on again, and all programmes will naturally shut down and restart, which may fix minor software issues.
- Press and hold the power button until ‘slide to power off‘ is displayed.
- For iPhones without a home button, press and hold the side button and volume button at the same time.
- Slide the red and white power icon from left to right to switch off the iPhone.
- Wait a few seconds, then press and hold the Power button or the Side button until the Apple logo appears on the screen to switch the iPhone back on.
The difference between Wi-Fi and mobile data
Your iPhone can connect to the internet via Wi-Fi or mobile data. This section first explains how to diagnose and troubleshoot Wi-Fi problems and then mobile data problems.
Troubleshooting Wi-Fi problems
Turning Wi-Fi off and back on
If your iPhone can’t connect to the Internet, you first need to turn Wi-Fi off and then turn it back on. This will give your iPhone another chance to connect to the Wi-Fi network and may fix minor software issues.
- Go to Settings and tap Wi-Fi.
- Next, tap the switch next to WiFi at the top of the menu.
- Wait a few seconds and turn Wi-Fi back on.
Forgetting the Wi-Fi network on your iPhone
Forgetting the Wi-Fi network on your iPhone and setting it up as a new network may solve connection problems: when you connect your iPhone to a Wi-Fi network for the first time, information about that network and connection method is stored. If that part of the connection process has changed, this could be the reason why your iPhone is not connecting to the internet or why your iPhone is showing “No Internet Connection“.
- Make sure to note down your Wi-Fi password before performing this procedure.
- You will need to re-enter it when reconnecting to the network.
- Open Settings and tap Wi-Fi;
- tap the Info button next to the Wi-Fi network and tap Forget this network.
Next, go back to Settings > Wi-Fi and tap the Wi-Fi network to reconnect.
Reboot your router.
Sometimes the internet may not work because there’s an issue with your Wi-Fi router, not your iPhone. You may need to reboot your router.
Firstly, unplug the router from the wall. Just wait a few seconds, then plug it back in. The router will boot up and start reconnecting. Be prepared, this may take some time!
Check your VPN settings
- It’s possible that a problem with your VPN is preventing your iPhone from connecting to the internet.
- Try turning off your VPN under Settings->VPN. Then switch off the switch next to Status.
- If you see Unconnected, you know that the VPN is turned off.
Now that the VPN is disabled, try connecting to the internet. If this works, there may be a problem with the VPN. Check out our other articles to find out how to troubleshoot iPhone VPN problems!
Mobile data troubleshooting
Turning mobile data on and off
Sometimes minor connection problems can be solved by turning mobile data off and back on again.
- Go to Settings and tap Mobile.
- Then turn off the Cellular Data switch next to it.
- Just hold it for a few seconds, then turn it back on.
Removing and reinserting the SIM card
The SIM card connects your iPhone to your carrier’s wireless network; removing and reinserting the SIM card can sometimes resolve connection issues.
The iPhone SIM card is located in the tray on the side of iPhone. If you’re having trouble, see How to remove the SIM card After reinserting the SIM card, try connecting to the internet.
If your iPhone is still unable to connect to the internet after following the steps above, you may need to deep reset your iPhone. Before doing so, check if your iPhone has the latest iOS version by going to Settings, General, Software Update. If there is a software update, tap Download and Install.
Apple regularly issues updates for iOS to fix minor bugs and issues. One of them may prevent your iPhone from connecting to the internet.
Reset network settings
Resetting network settings returns all Wi-Fi, Cellular, APN and VPN settings to factory defaults. Once this procedure is complete, you must reconnect your Bluetooth device and re-enter your Wi-Fi password.
Go to Settings and touch General, Transfer or Reset iPhone, Reset, Reset Network Settings. Once the confirmation pop-up appears, click Reset network settings. iPhone will turn off and then on again after the reset is performed.
Putting your iPhone into DFU mode
DFU (Device Firmware Update) recovery is the most in-depth recovery you can perform on your iPhone; before putting your iPhone into DFU mode, make a backup to ensure you don’t lose all your data, including contacts and photos. When you’re ready, check out our article on how to restore your iPhone in DFU mode.
Repair and support options
If the software troubleshooting steps don’t resolve the issue, contact an Apple customer support representative, your wireless carrier, or the router manufacturer.
We recommend that you first contact Apple support to see if they can fix your iPhone; Apple offers online, phone, and in-person support. If you plan to visit your local Apple Store, make an appointment so that an Apple technician can attend to you as soon as you arrive.
If you’re experiencing hardware issues with your iPhone, it may be worth investing in a new iPhone rather than paying for repairs for your old one. Check out Apple’s phone comparison tool for the best prices on new models from Apple, Samsung, Google, and other companies.
Contact your wireless carrier.
If you’re having trouble with your mobile data usage, or you think there might be a problem with your mobile phone plan, contact your mobile carrier. The customer support number for your carrier can be easily found by Googling the carrier’s name and “customer support”.
If you’ve had enough of mobile data issues, it may be time to change carriers. You can use Uphon’s mobile plan comparison tool to find a better plan.
If Iphone not connecting to Internet, you can Contact your router manufacturer.
If you can’t connect to Wi-Fi on any device, contact the router manufacturer. It could be an error with the router as well. For more troubleshooting advice on routers, check out our other articles. You can also Google the name of your router manufacturer and “customer support” to find the appropriate phone number.
Connect to the internet.
The trouble is now gone and your iPhone is now connected to the internet again. Please share this article on social media and let your friends, family and followers know what to do if their iPhone is not connecting to the internet. If you have any other questions about Iphone not connecting to Internet, please leave a comment below!