Have you ever experienced the Google Play Store error DF-DFERH-01 while attempting to review or update an app, initiate a subscription, or redeem points? This error can be a result of several causes that range from disabling essential apps to corrupted cache, and may occur on all Android versions across various OEM devices such as phones, TVs, and smart watches.
One of the most common reasons for the DF-DFERH-01 error is the disabling of essential apps like Google Services Framework that are necessary for the background operation of the Play Store. Another cause could be an outdated installation of the device’s operating system or the Google Play Store itself, which can make data packets incompatible with Google Servers, resulting in the error. In some cases, missing essential permissions on your phone could also cause this error when the Play Store tries to retrieve information from the server.
Corrupted cache, data, or installation of the Google Play Store or any related apps like Google Play Services is yet another cause that could lead to the DF-DFERH-01 error. If any of these essential components are corrupt, it may prevent the Play Store from accessing the necessary modules for its operation.
The error may also occur if the operating system of the Android device is corrupted. This corruption can affect the Play Store’s access to vital components essential for its operation, and thereby cause the DF-DFERH-01 error.
If you encounter this error on your device, it’s crucial to understand its underlying causes to find a suitable solution. This knowledge can enable you to make the necessary changes to your device or the Play Store and fix the DF-DFERH-01 error.
Reboot Your Android Device by Performing a Force Restart
The DF-DFERH-01 error on your Android device may be caused by a temporary glitch in the phone’s modules. However, before troubleshooting, it is essential to check whether the issue is not caused by a Google service outage.
To perform a forced restart, hold down the power button on your Android device for around 30 seconds. If you are using a Samsung device, press and hold both the power and volume down buttons for about 10 seconds to restart the device.
Once your device has restarted, check whether the Google Play Store works correctly. If the error persists, you can try disabling your phone’s Bluetooth to see if it resolves the issue, particularly if the phone is connected to a smartwatch via Bluetooth.
A forced restart can be an easy solution to fix the DF-DFERH-01 error on your Android device. However, if the error persists, you may need to explore other solutions to identify and resolve the root cause of the problem.
Activate Google Services Framework on Your Android Device
Google Services Framework is a crucial component of the Android operating system, and it plays a vital role in the smooth functioning of the Google Play Store. If Google Services Framework is disabled on your Android device, it could lead to the DF-DFERH-01 error. In this case, enabling Google Services Framework on your device can help fix the issue.
To enable Google Services Framework on your device, navigate to the Settings and select Apps. Next, tap on the three vertical ellipses in the top right and select Show System. Now, find Google Services Framework in the list of apps and tap on it.
If the app is disabled, click on the Enable button to activate it, and restart your phone. After restarting, check whether the DF-DFERH-01 error on the Google Play Store is resolved.
If the error persists and you have uninstalled Google Play Services or any third-party apps, try installing it to see if it fixes the issue. Activating Google Services Framework is just one of several solutions to troubleshoot the DF-DFERH-01 error on your Android device.
Upgrade Your Android Device’s Operating System to the Latest Version
It is important to keep your Android device updated to its latest operating system version as it will ensure that the device is compatible with the latest applications and updates, including the Google Play Store. To update your Android device, go to the Settings and select the option About Phone. From there, tap on System Update and Check for Updates. If there is an update available, download and install it.
While updating the operating system is generally safe, it is still recommended to create a backup of your device to avoid any potential data loss. Also, make sure that your device is fully charged or connected to a power source and preferably connected to Wi-Fi. Once the update is installed, restart your device, and check if the Google Play Store error DF-DFERH-01 is cleared.
Update Google Play Store to the Latest Version
If you are encountering the DF-DFERH-01 error on your Android device, it may be because your Google Play Store is outdated. An outdated Google Play Store could lead to incompatibility with your OS modules, causing the error. To fix this issue, you need to update the Google Play Store to its latest version.
It’s important to note that this update is different from the Android OS update. In case you are still encountering the DF-DFERH-01 error while launching the Google Play Store, try updating the app in the safe mode of your Android device.
To update the Google Play Store, launch the app and expand its menu. Then, select Settings and open About. Tap on the Play Store Version, and if an update is available, press the Update button.
After updating the Google Play Store, restart your phone. Once it’s restarted, open the Play Store and check if the error DF-DFERH-01 is cleared. Keep in mind that if the error persists, try other troubleshooting methods to resolve the issue.
Remove the Dump File from Supported Android and Samsung Devices
If the dump files on your Samsung phone are taking up too much space and causing your phone to slow down, it may affect the proper operation of the Google Play Store and lead to the DF-DFERH-01 error. Deleting the dump on your Samsung or supported Android phone can potentially clear the error.
To delete the dump on your Samsung phone, you can launch the phone’s dialer and dial the code *#9900#. Then, select “Delete Dumpstate/logcat” to delete the dump files. After that, restart your phone and check if the error has been resolved.
It’s important to note that this method is only effective if the dump files are causing the issue. If the error persists after deleting the dump, you may need to try other troubleshooting methods.
Disable Interest-Based Advertising on Your Android Device
If the Google Play Store on your phone is unable to display interest-based ads due to some technical issue, it may be unable to access information from the server, resulting in the DF-DFERH-01 error. To resolve this, you can opt-out of interest-based ads on your phone.
To do this, open the Settings app on your phone and find the Google section. From there, navigate to “Services on This Device” and select “Ads.” In the Ads menu, check the “Opt Out of Interest-Based Ads” option.
After making this change, restart your phone and check if the error has been cleared from the Google Play Store.
Restart the Google Play Store by Disabling and Enabling It on Your Phone
To fix the DF-DFERH-01 error on the Google Play Store, you may need to disable and then enable the app on your device. This method may work because the error may be caused by a temporary glitch between the Play Store and other modules of your phone.
To start, go to the Settings of your Android device and select Apps. Then, expand the More menu by tapping on the three vertical ellipses and select Show System. Find and tap on the Google Play Store.
After opening the Google Play Store, tap on Disable and then confirm the action to disable the app. Next, restart your phone and after it has fully restarted, enable the Google Play Store once again. Finally, check if the error DF-DFERH-01 is now cleared from the Play Store.
Enabling Required Permissions for Google Play Store and Associated Apps
If you’re encountering the Google Play Store error DF-DFERH-01, it could be due to a lack of required permissions for the Store and related apps. If that is the case, enabling all necessary permissions could help resolve the issue.
First, go to the App Management section of your Android phone’s settings and select Google Play Store. Enable the Auto-open option and repeat the same for other Google-based apps like Google Play Services. After that, restart your phone and check if the error is gone.
If the error persists, head back to the Google Play Store in the App Management section of your phone and open Permissions. Make sure all the necessary permissions are enabled for the Store and all other Google-related apps like Google Services Framework. Once again, restart your phone and launch Google Play Store to check if the error DF-DFERH-01 is cleared.
If you’re still facing the issue, navigate to the Apps With Usage Access section in your phone’s settings (which could be under Advanced Settings) and tap on Apps With Usage Access. Enable the following: Google Play Store and Google Play Services. Once that’s done, restart your phone and check if the error is gone.
Rollback to Previous Version of the Google Play Store
To elaborate, uninstalling updates of the Google Play Store may help if the error DF-DFERH-01 is caused by corrupt or incompatible updates. You can access the Apps section in Settings on your Android device and select Show System to find the Google Play Store. Once you’ve located it, tap on the three vertical ellipses in the top right corner and choose to Uninstall Updates. You will then need to confirm the action and repeat the same steps for the Google Play Services app. After the updates have been uninstalled, check if the error has been resolved.
However, if the issue persists, you can try disabling auto-updating of apps until the problem is permanently resolved. Keep in mind that uninstalling updates may cause the app to revert to an older version, so you may miss out on new features and improvements until you reinstall the updates.
Add Your Payment Method Again to Fix Google Play Store Error DF-DFERH-01
In case the above method didn’t work, there is another way to resolve the error DF-DFERH-01. You can try removing a subscription from your Google account to clear the error. However, you should be careful since resubscribing may cost you money.
To remove a subscription, launch the Google Play Store and tap on Menu. Now select Subscriptions and tap on Cancel next to the subscription you wish to remove. After that, confirm the cancellation and restart your phone. Then, check if the error is resolved. If not, re-add the subscription, and check if the issue is resolved.
Keep in mind that re-adding a subscription may require you to enter the payment details again. If you face any issues while removing or re-adding a subscription, you may contact Google Play Support for assistance.
Attempt to Resolve the Error DF-DFERH-01 by Using a Different Google Account on Play Store
If you are encountering the retrieving information from the server problem in the Google Play Store, it could be due to the conflict between different Google accounts added to the Play Store. When you try to access an app or subscription from an account that belongs to another account, it may result in the DF-DFERH-01 error. In such a case, switching the Google Play Store to another account may resolve the issue.
To do this, launch the Google Play Store app on your device and tap on your user icon located in the top right corner. Now, expand the accounts section and select another account that you have added to your device’s Google Play Store. Check if the retrieving information from the server problem is resolved.
In case the issue persists, you may try to switch to other Google accounts (one by one) that are added to your device’s Google Play Store to check if the issue gets resolved. This method may help in identifying the problematic account and fixing the error.
How to Clear Cache and Data of Google Play Store and Related Apps
If you are experiencing the error message DF-DFERH-01, it might be because of corrupt cache and data in Google Play Store or its related apps. When this happens, the Play Store fails to access essential modules, making it impossible to complete certain actions.
You can solve this problem by clearing the cache and data of the Google Play Store and its related apps. However, before proceeding, ensure that you have the credentials of the Google account that is related to the Play Store.
To begin, open the Settings app on your Android device and go to Apps. From there, tap on the three vertical ellipses and select Show System. Look for Google Play Store on the list of apps and tap on it to open it. Next, tap on Force Stop and confirm that you want to stop the Google Play Store.
After that, go to Storage and tap on Clear Cache. Then press the Clear Data button and confirm that you want to clear the data of the Google Play Store. Repeat the same process for the following apps: Google Play services, Download Manager, and Google Services Framework.
Once you have completed the process, restart your phone and then launch the Google Play Store. Log in using your credentials and check if the error DF-DFERH-01 has been resolved.
Change Your Network or Use a VPN to Fix Error DF-DFERH-01 in Google Play Store
If your internet service provider (ISP) is limiting your access to Google Play Store servers, it may result in a server retrieval error. In such cases, trying another network or using a VPN may solve the problem.
Firstly, disable any active VPN and check if the issue is resolved. If not, disconnect your phone from the current network and connect it to another network. This can be achieved by connecting to a hotspot from another phone on a different network or using mobile data or Wi-Fi.
Once you have connected to another network, restart your phone and launch Google Play Store to see if the server retrieval error has cleared.
If the issue persists, consider downloading and installing a VPN application on your phone. Once the VPN app is installed, restart your phone and launch the VPN app. Then, connect to a location such as the USA and check if the Google Play Store is functioning normally.
Resolve Error DF-DFERH-01 by Uninstalling Conflicting Apps
If you are experiencing the server retrieving error in the Google Play Store, it is possible that there is another app on your device that is causing a conflict with the Play Store. Uninstalling this app may help to clear the error. It is important to identify which app is causing the conflict before uninstalling.
To begin, navigate to the Settings app on your Android device and open the “Apps” section. Locate the app that is causing the conflict with the Google Play Store and select “Uninstall.” Be sure to confirm the uninstallation process before proceeding.
Once the app has been uninstalled, restart your device and check if the server retrieving error in the Google Play Store has been resolved. If you are unsure which app is causing the conflict, try restarting your device in safe mode. If the error does not occur while in safe mode, begin uninstalling unessential apps until the problematic one is found.
Disable Developer Options on Your Android Device
If you have enabled Developer Options on your phone, which allows you to customize its features, it can limit the ability of the Google Play Store to communicate with an essential resource. As a result, this can cause the error to occur. To fix this, disabling your phone’s Developer Options can help.
To disable Developer Options, go to the Settings of your phone and open Developer Options. Then, toggle the switch off to disable it. After that, restart your phone and check if the Play Store is functioning normally.
If the issue was resolved after disabling Developer Options, but you still want to use it, you can try enabling the Use NuPlayer (Experimental) feature under Media to see if it resolves the issue after enabling Developer Options.
Use Google Play Store on the Browser
If you encounter the server retrieval error on your Android device, it may be due to a communication issue between the device and the Google servers. To solve this problem, you can use the browser version of the Google Play Store.
To begin, open a web browser, preferably on a PC, and navigate to the Google Play website. Choose a free app or game, such as Super Mario Run, and click on the Install button.
Next, select the Android device that’s experiencing the issue from the dropdown menu, and click on the Install button. Once the app is installed, open the Google Play Store on your device and check if it’s working properly. This method may help to clear the communication glitch and resolve the server retrieval error.
Resetting App Preferences to Resolve Google Play Store Error DF-DFERH-01
If the proper functioning of your Android device apps is limited due to a custom preference setting or an app that is essential to the Play Store’s operation, then the error DF-DFERH-01 may arise while retrieving information from the server. To rectify this issue, you may try resetting the App Preferences of your device.
To do this, go to the Settings of your Android device and select the Apps option. Then, tap on the three vertical ellipses in the top right corner of the screen and select the Reset App Preferences option. After that, confirm to reset the app preferences and restart your device.
Upon restarting, check if the Google Play Store is functioning normally without the DF-DFERH-01 error.
Grant Device Access to Your Google Account
If you are experiencing a server-side glitch that is causing Google servers to struggle with responding to queries from your Android device, this may result in an error while retrieving information from the server in the Google Play Store. In such a scenario, one possible solution is to re-add your Google account to your device, which can help clear the glitch and resolve the problem.
It’s important to note that before attempting this solution, you should ensure that you have your Google account credentials available. If two-factor authentication is enabled on your account, make sure you can log in using other 2FA methods, such as through an SMS.
To start, navigate to the Settings on your Android phone and select Accounts. Find the problematic account and select Remove Account, then confirm that you want to remove your Google account from the device. Afterward, restart your Android phone and head back to Accounts in your phone’s Settings. Tap on Add Account and follow the prompts on your screen to re-add your Google account. Once added, wait for the sync operation to complete.
Finally, launch the Google Play Store and check if the error while retrieving information from the server is cleared. If the issue persists, delete the account once again and restart your phone. Then, try using another Google app, such as Google Music, to log into your Google account. Afterward, check if the Google Play Store error DF-DFERH-01 has been resolved.
Factory Reset Your Android Device to Resolve DF-DFERH-01 Error
If you have exhausted all the methods discussed earlier and are still unable to clear the DF-DFERH-01 error in the Google Play Store, then there is a high chance that the Operating System (OS) on your Android device is corrupt, which could be the root cause of the error. In such a scenario, resetting your device to factory settings may resolve the problem.
Before proceeding with a factory reset, ensure that your device is fully charged and that you have a backup of your important data. If you use any authenticator apps, like Google Authenticator, make sure to transfer them to another device so that you do not get locked out of your accounts or apps.
To reset your Android device to factory settings, open the Settings app, tap on Backup and Reset, and select Factory Data Reset. Then, tap on the Reset Device button and Erase Everything to initiate the process. Wait for the process to complete, and then set up your Android device as a new device without restoring from any backup.
After setting up your device, open the Google Play Store to check if the error DF-DFERH-01 has been resolved. If the error is gone, then you may proceed to restore your device through a backup. If none of the above methods worked, you may consider contacting Google support for further assistance. Alternatively, you may attempt to reinstall the Google Play Store using an APK from another source, although this is not a recommended or safe option.